Frequently asked questions
Are you still doing online orders?
Yes, we are fulfilling online orders as usual. However, delivery times may take a little longer than usual due to the current circumstances, we apologise for any inconvenience.
What delivery options are available?
We are currently offering free delivery on all orders. However, we have limited our delivery options to 3-6 working days only.
What extra safety measures are you taking and is my order safe to receive?
Ensuring the safety of our staff and the satisfaction of our customers are our top priorities. We are closely following government advice to minimise the risk to our staff and customers. All precautions are being taken to ensure hygiene and cleanliness when packing and dispatching your orders. Our orders are delivered through the Royal Mail service, for more information on their updates please visit the Royal Mail Coronavirus update page. Furthermore, Public Health England have said there is no current evidence suggesting the virus can be transmitted from packages.
Do I still have to sign for packages?
Royal Mail have changed their policy to accommodate for social distancing rules. The courier will no longer require a signature but will log the name of the recipient, this applies to all our deliveries.
When will you reopen your doors?
Happily Les Senteurs has reopened its doors on June 16th. The store will initially open from 10am – 6pm, Tuesday to Saturday and customers are encouraged to pre-book private shopping appointments between the hours of 10.30am and 2pm to allow you to browse in complete safety. From 2pm entry to the Boutique will be limited to two customers at any one time with a queuing system outside in adherence to the new social distancing guidelines. Personal consultations will continue to be available to book in-store or over the phone.
Can I still get product recommendations?
We will continue to support our customers and maintain our excellent customer service. Recommendations, advice and all other fragrance related queries can be emailed to firstname.lastname@example.org and we will do our best to help.