Refund policy

UK Orders

We hope that you will love your online purchase. However, if for any reason you are not satisfied or you wish to cancel your order, you may return it for a refund within 14 days of delivery so long as it is unopened and in its original condition.

Please note: promotional/discounted items are exchange only (unless faulty) and samples are non-refundable (unless faulty). Where a Gift with Purchase has been supplied with a product that you wish to return, the Gift must also be returned at the same time. If the Gift with Purchase is not returned, we reserve the right to deduct its value from the refund.

To return a product, please contact our Customer Service team (email us at online@lessenteurs.com) to request a prepaid returns package. Returns will only be accepted via this procedure as we cannot guarantee the safety of the bottles with anyone other than our approved couriers.

We charge a £5 flat fee for returns (unless faulty) to cover all postage costs which will be deducted from your total refund.

Providing the returned product satisfies our conditions for resale we will then issue a refund. Should the product fail to meet these conditions, a member of the team will contact you.

We cannot accept returns which have been used, altered or damaged as a result of the customer’s oversight or neglect.

We strongly recommend that you make use of the Sample Service to try before you buy. Once opened, products cannot be returned or exchanged unless faulty on delivery. We cannot accept returns on the basis of a skin irritation/reaction and therefore encourage customers to try a sample before purchasing a full size bottle.

If you received a product which has been damaged during delivery or appears to be faulty, please contact our customer service team (email us at online@lessenteurs.com) within 7 days of receiving your order for assistance.

Upon receipt, we will make a determination, at our reasonable discretion, whether a product claimed to be damaged or defective was actually damaged or defective when originally delivered to you.

Please do not destroy or throw away any product, including its original packaging even if you suspect it to be faulty before you have spoken to our customer service team. Doing so may affect any refund or replacement that you may be entitled to.

International Orders

We are unable to accept any Returns unless the product is faulty and/or damaged. In the event of any damage please contact our Customer Service team online@lessenteurs.com for further help.

Cancellation

Items maybe cancelled until the order is set to Fullfilled in your account. You can access your account here.