Refund policy

Online Return Policy

We hope that you will love your online purchase. However, if for any reason you are not satisfied or you wish to cancel your order, you may return it for a refund within 14 days of delivery so long as it is unopened and in its original condition.

To return a product, please contact our customer service team (call us on 0207 730 2322 or email us at sales@lessenteurs.com) to request a prepaid returns package. Returns will only be accepted via this procedure as we cannot guarantee the safety of the bottles with anyone other than our approved couriers. 

Providing the returned product satisfies our conditions for resale we will then issue a refund or offer an exchange. Should the product fail to meet these conditions, a member of the team will contact you to discuss. We reserve the right to deduct the cost of the original delivery from your refund where the complimentary delivery option was selected.

We cannot accept returns which have been used, altered or damaged as a result of the customer’s oversight or neglect.

We strongly recommend that you make use of the sample service to try before you buy. Once opened, products cannot be returned or exchanged unless faulty on delivery.

If you receive a product which has been damaged during delivery or appears to be faulty please contact our customer service team (call us on 0207 730 2322 or email us at sales@lessenteurs.com) within 7 days of receiving your order for their assistance with a return or exchange.

Upon receipt, we will make a determination, at our reasonable discretion, whether a product claimed to be damaged or defective was actually damaged or defective when originally delivered to you.

Please do not destroy or throw away any product, even if you suspect it to be faulty before you have spoken to our customer service team. Doing so may affect any refund or replacement that you may be entitled to.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Cancellation

Items maybe cancelled until the order is set to Fullfilled in your account. You can access your account here.