Delivery & Returns
How to Order
Orders may be made through this website, by telephone (for website or boutique customers) or by post.
Please note: if you are a new online customer, we will only fulfil orders if the delivery address matches the billing address. Subsequent orders may then be sent to a different delivery address.
Where Do You Deliver?
We are authorised to ship products to the United Kingdom, Republic of Ireland, Channel Islands, Isle of Man and the Scilly Islands.
We are unable to deliver outside of this territory.
We are unable to process orders to a P.O. Box
How Much is Delivery?
Standard UK Delivery - £3.95/Free
£3.95 on orders under £50, complimentary on orders over £50. Orders will be delivered within 3 to 5 working days. Orders placed after 5pm on Fridays will be processed the following Monday.
Royal Mail Tracked 24 – £5.50
Monday - Friday for orders placed before 12pm. Items will be send First Class and should be delivered within 24 hours.
Royal Mail Special Delivery Guaranteed 1pm - £7.00
Monday – Friday for orders place before 12pm.
Please note, this option is complimentary, as standard, on orders over £250.
Off-shore Delivery – £9.95
Monday - Friday for: Republic of Ireland, Isle of Man, Scilly Isles and the Channel Islands. Please allow 3 to 5 working days for delivery.
All orders are sent via recorded delivery, will require a signature and cannot be “left in a safe place”.
Customers can choose to collect their products at either one of our boutiques in London. You must bring with you photo ID, the card you paid with, and a third party cannot collect on your behalf, for security reasons.
Please note that you will receive a call from the designated boutique once your order is ready for collection.
We hope that you will love your purchase. However, if for any reason you are not satisfied or you wish to cancel your order, you may return it for a refund within 14 days of delivery so long as it is unopened and in its original condition.
To return a product, please contact our customer service team to request a prepaid returns package. Returns will only be accepted via this procedure as we cannot guarantee the safety of the bottles with anyone other than our approved couriers.
Providing the returned product satisfies our conditions for resale we will then issue a refund or offer an exchange. Should the product fail to meet these conditions, a member of the team will contact to discuss. We reserve the right to deduct the cost of the original delivery from your refund where the complimentary delivery option was selected.
We cannot accept returns which have been used, altered or damaged as a result of the customer’s oversight or neglect.
We strongly recommend that you make use of the sample service to try before you buy. Once opened, perfumes cannot be returned or exchanged.
If you are purchasing a fragrance as a gift we are happy to provide an accompanying free sample so that the recipient may try the fragrance for suitability before opening the product.
Items bought in-store should be returned to the place of purchase for a refund or exchange.
If you receive a product which has been damaged during delivery or appears to be faulty please contact our Customer Service Department within 7 days of receiving your order for their assistance with a return or exchange.
Upon receipt, we will make a determination, at our reasonable discretion, whether a product claimed to be damaged or defective was actually damaged or defective when originally delivered to you.
Please do not destroy or throw away any product, even if you suspect it to be faulty, before you have spoken to our Customer Service Department. Doing so may affect any refund or replacement that you may be entitled to.
- Standard delivery within the UK on orders under £50: £3.95. Please allow 3-5 working days from placing your order.
- Standard delivery on orders over £50 within the UK is FREE. Please allow 3-5 working days from placing your order.
- Next Working Day: £5.50 - Monday to Friday for orders placed before 12pm (subject to availability).
- Special Delivery by 1pm: £7.00 - Orders placed before Midday on Friday - UK Mainland Only.
- Offshore Delivery: £9.95 - Monday to Friday for orders placed before Midday for: Republic of Ireland, Isle of Man, Scilly Isles & the Chanel Islands. Please allow 3 working days from placing your order.