Klarna Information & FAQs
Klarna is a leading payment provider that takes end-to-end responsibility for your payment. Choose Klarna at checkout to select the payment option that suits you.
How to shop with Klarna
- Add your item(s) to your basket and proceed to checkout.
- Choose Klarna at checkout.
- Select your preferred payment option.
- Manage your orders and payments in the Klarna app.
Klarna payment options
3 interest-free instalments with Klarna
Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. Subject to status. Ts&Cs and late fees apply.
Pay in 3 is a form of credit that allows you to spread the cost of your purchase over three equal payments. The first payment is taken when your order is confirmed, with the remaining payments collected automatically every 30 days. You can manage your payment schedule at Klarna.com or in the Klarna app.
Get 30 days to pay
Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. Subject to status. Ts&Cs and late fees apply.
Pay in 30 days is a form of credit that allows you to delay payment for your purchase by up to 30 days. Once your order has been confirmed, Klarna will send your payment instructions by email. You can pay at any time within the 30-day period through the Klarna app or by logging into your Klarna account.
View Klarna's Terms & Conditions.
Frequently Asked Questions
Am I eligible to use Klarna?
To use Pay in 3 or Pay in 30 days, you must be aged 18 or over, a UK resident, and have a valid payment card in your name. Whether a credit agreement is offered is determined by Klarna.
What happens if I return or cancel my order?
Please follow our usual returns or cancellation process and contact our Customer Service team. Once your return or cancellation has been processed, Klarna will update your payment schedule and adjust or cancel any outstanding payments where applicable.
Will a credit search take place?
Klarna may carry out a soft credit search when assessing your application. This does not affect your credit score and is visible only to you and Klarna.
What happens if I miss a payment?
If a scheduled payment is missed, Klarna will contact you with the next steps. If you're experiencing difficulty making a payment, please contact Klarna directly as soon as possible.
How do I manage my Klarna payments?
You can view your payment schedule, outstanding balances and completed payments by logging into your Klarna account or using the Klarna app.
For more information about your Klarna account, payments or credit agreement, please visit Klarna's Customer Service page.